Last updated: 2026-08-07
This Flight Experience Policy explains how AVIOR's flight-enthusiast and simulator-experience services work, including age guidance for youth participants, guardian consent, booking, safety and refunds. It applies to flight-enthusiast, family and youth experience bookings made through AVIOR, and supplements AVIOR's general Terms of Service, Privacy Policy and Cancellation & Refund Policy. AVIOR is operated by Amylia Aviation Technology Inc. or the AVIOR entity identified at checkout.
AVIOR provides digital tools that help users search, compare, request, reserve and pay for simulator sessions, aviation experiences, introductory aviation activities, facilities and related services. Availability, equipment, instructors or hosts, facility access and underlying service delivery are normally controlled by the relevant Provider.
Listing a Provider, simulator, instructor, host, experience program or facility on AVIOR does not by itself mean that AVIOR owns, operates, certifies, manages or controls that service.
Users may use AVIOR for lawful recreational simulator experiences, aviation familiarization, family or youth activities, introductory education, gifts and other services expressly offered by a Provider.
Where a booking is represented as regulated or professional aviation training, additional eligibility, instructor, documentation, medical, licensing or authority requirements may apply. An enthusiast booking should not be represented as professional training unless the Provider expressly confirms that status.
Customers must provide accurate participant information, protect account credentials, use authorized payment methods and promptly update material booking information.
AVIOR's general customer-facing position is that many flight-enthusiast simulator experiences may be suitable for participants aged 10 or older. This is a platform-level guideline, not a guarantee of eligibility for every Provider, simulator or jurisdiction.
A Provider may set a higher minimum age or different requirements because of simulator design, seat adjustment, control reach, emergency access, insurance, staffing, facility policy or local law. The booking-specific requirement prevails.
A participant who has not reached the age of majority in the applicable jurisdiction may be required to have a parent or legal guardian complete the booking, provide consent, sign required acknowledgements or waivers, and/or remain at the facility.
A parent or guardian booking for a minor must provide accurate age and participant information, review the Provider's requirements, explain applicable safety rules in an age-appropriate manner, and remain reachable during the experience where required.
Customers must not misstate a participant's age, identity or eligibility to bypass Provider restrictions. A Provider may refuse participation where information is inaccurate or safety requirements are not met.
AVIOR and Providers should apply age-appropriate safeguards to youth-facing services, including appropriate supervision, privacy handling, communication practices and facility controls where required.
Provider consent forms. Where required, the Provider may use a booking-specific consent or acknowledgement form covering participant identity and age, authority of the parent or guardian, safety briefing, facility rules, privacy or media choices, emergency contact information and any mandatory local disclosures.
Submitting a request does not guarantee availability. A booking becomes confirmed only when the Platform or Provider issues a confirmation and any required payment or authorization is successfully completed.
Customers must provide the participant name, age where required, contact details, and any other information reasonably necessary to determine eligibility and deliver the experience.
Requests for specific instructors or hosts, aircraft types and configurations, visual databases, airports, scenarios, languages, accessibility arrangements, celebration packages or customized experience programs are subject to Provider acceptance and may involve additional charges.
Customers are encouraged to raise reasonable accessibility or participation needs before booking. AVIOR does not guarantee that every simulator or facility can accommodate every request; the Provider should confirm what is reasonably available.
Group, family, school or youth-organization bookings may be subject to participant lists, supervision ratios, group conduct rules, separate consent forms, scheduling conditions and Provider-specific pricing.
Participants must attend and follow any safety briefing provided by the Provider, including instructions concerning entry and exit, seat adjustment, controls, moving platforms, emergency stops, prohibited items and staff directions.
The Provider retains operational control over its simulator, facility, staff assignments, access rules, safety procedures and emergency response.
Participants must behave respectfully, avoid deliberate misuse of controls or equipment, follow staff instructions and refrain from conduct that could endanger themselves, other participants, staff or equipment.
Simulator experiences may involve enclosed spaces, visual motion, darkness, sound, seat movement or other sensory effects. Customers should review Provider notices and raise relevant participation concerns before the session.
A participant who feels unwell or uncomfortable should promptly tell Provider staff. The Provider may pause or end a session where reasonably necessary for safety.
Participants should follow Provider instructions regarding footwear, loose items, bags, food, beverages and personal electronic devices in or around simulator equipment.
A Provider may refuse entry, pause or terminate a session where reasonably necessary because of safety, disruptive conduct, material eligibility issues, facility rules or failure to follow instructions. Refund treatment will depend on the circumstances, booking-specific terms and mandatory law.
Flight-enthusiast sessions may be offered for recreation, familiarization, aviation education, career exploration, family activities or introductory learning.
Hours or activities completed during an enthusiast experience should not be treated as loggable flight time, regulatory training credit or examination preparation unless the relevant Provider and competent authority expressly confirm otherwise.
AVIOR does not guarantee that an enthusiast experience will lead to admission to flight training, licensing, employment, airline recruitment or any other aviation career outcome.
Photography or recording is permitted only where the Provider allows it and must not interfere with safety, staff instructions, other customers' privacy, confidential information or restricted facility areas.
Images or recordings of minors must be handled with appropriate parent or guardian consent where required by law or Provider policy.
AVIOR or a Provider should obtain any consent required by applicable law before using identifiable customer images, testimonials or recordings for promotional purposes.
Customers should not publish content that falsely suggests regulatory approval, professional qualification, employment status, endorsement, or that an enthusiast session constituted actual aircraft operation.
The booking page should identify the price, currency and material inclusions reasonably available at checkout. Taxes, optional upgrades or Provider-specific add-ons may apply where disclosed.
Because simulator capacity and staff time are time-specific inventory, customer-initiated cancellations are generally non-refundable after confirmation unless the booking page provides a more flexible rule or mandatory law requires otherwise.
This clause is subject to AVIOR's standing cancellation rule: a cancellation submitted more than 48 hours before session start receives a full refund regardless of the reason. This clause governs cancellations within 48 hours of session start, and any case where a specific booking's terms displace the standing rule. AVIOR's full cancellation rule is set out in the Cancellation & Refund Policy.
School schedules, family schedule changes, transportation issues, forgotten consent documents or other customer-side circumstances generally do not automatically create a refund right unless booking-specific terms or mandatory law provide otherwise.
Where the customer's response to one of these circumstances is to cancel the booking, the standing cancellation rule described in §7.2 still applies: a cancellation submitted more than 48 hours before session start receives a full refund regardless of the reason. This clause addresses circumstances that disrupt or complicate attendance without themselves creating an automatic refund right — for example, arriving without a signed consent form — and cancellations submitted within 48 hours of session start.
If the Provider cancels or cannot deliver a confirmed experience for reasons attributable to the Provider, the customer is generally eligible for a full refund of the affected AVIOR-controlled booking amount or may accept an approved reschedule or credit instead.
If a confirmed transaction cannot be completed because of a material AVIOR platform-side error not caused by the customer or Provider, AVIOR will provide the eligible refund, correction, reschedule or credit as appropriate.
Travel, hotels, meals, parking, local transportation, celebration purchases and other third-party costs are not automatically reimbursable by AVIOR unless expressly agreed or required by law.
Approved refunds are normally returned to the original payment method where technically and legally possible. Processing time depends on payment processors and financial institutions.
Gift cards, vouchers or promotional credits may have validity periods, Provider limitations, blackout dates, transfer restrictions or other conditions disclosed at purchase or redemption.
Purchasing a gift does not guarantee that the recipient meets age, supervision, safety or Provider-specific participation requirements.
Birthday, family or celebration packages are subject to facility capacity, decoration rules, food restrictions, guest limits, supervision requirements and any additional charges disclosed by the Provider.
Providers should keep material listing information reasonably accurate, including simulator type, experience description, age guidance, duration, location, pricing and material participation requirements.
Where a service is offered to youth participants, Providers should clearly communicate age, supervision, guardian-consent and facility requirements before the session.
Providers retain responsibility for facility safety, simulator operation, staff assignments, access control, emergency procedures and the suitability of their experience delivery.
Providers should maintain reasonable complaint-handling procedures and cooperate with AVIOR where a complaint concerns booking accuracy, service delivery, conduct, billing, youth safeguards or safety.
AVIOR may process account, contact, participant, booking, transaction, support and security information reasonably necessary to operate the Platform and facilitate the experience.
Where youth participant information is required, AVIOR and the relevant Provider should limit collection and use to what is reasonably necessary for booking, eligibility, safety, support, legal compliance and authorized communications.
Where required for a minor's booking, parent or guardian contact and consent information may be processed to administer the booking, confirm authorization and address safety or support matters.
Privacy rights, requests, retention and cross-border processing are governed by AVIOR's applicable public privacy policy and mandatory law.
Providers may need to change simulator type, aircraft configuration, host or instructor, time, location, scenario or other operational details for safety, maintenance, staffing or operational reasons. Material changes should be communicated when reasonably practicable.
A simulator or visual system may become unavailable because of maintenance or technical issues. The Provider and AVIOR will apply the booking-specific reschedule, credit or refund rules as appropriate.
Weather, utility failures, transport disruption, government restrictions, emergencies or other events beyond reasonable control may affect service delivery. Rights and remedies depend on the booking terms and applicable law.
Customers should use the official AVIOR support channels shown on the Platform for booking, payment, refund, privacy and experience-related questions.
A complaint should include the booking reference, Provider, date, a concise description of the issue and any relevant supporting information.
Concerns involving the safety, treatment or privacy of a youth participant should be raised promptly through the Provider and/or AVIOR support channel so that appropriate review can occur.
Many enthusiast experiences may be suitable for participants aged 10 or older, but the Provider's specific age, supervision, height/reach, safety and local-law requirements must be satisfied.
It depends on the participant's age, local law, facility rules and the specific Provider. The booking page should identify known requirements.
Not unless the booking is expressly identified as regulated or professional training and the relevant requirements are met.
Only where the Provider permits it and subject to safety, privacy and facility restrictions.
Tell Provider staff immediately. The session may be paused or ended where reasonably necessary for safety.
Customer-initiated cancellations are generally non-refundable after confirmation unless the booking-specific rule or mandatory law provides otherwise.
As stated in §7.2 above, this is subject to AVIOR's standing cancellation rule: cancelling more than 48 hours before session start gets you a full refund regardless of the reason. Only a cancellation within 48 hours of session start is treated as non-refundable under this default rule.
Eligible AVIOR-controlled booking amounts are generally refunded, rescheduled or credited where the Provider cannot deliver for reasons attributable to it.
AVIOR will maintain version identifiers and effective dates for public policies. Material changes should be reflected in the version history and communicated where legally required.
A booking may contain additional terms applicable to a particular Provider, simulator, age group, facility, experience package or jurisdiction. Those terms supplement these general Rules.
The English and Simplified Chinese versions are intended to be substantially consistent. Where mandatory law requires a particular language rule or interpretation, that requirement applies.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Before a booking involving a youth participant is confirmed, customers and Providers are encouraged to work through the following checks.
| Check | Customer | Provider | | :---- | :---- | :---- | | Participant age confirmed | □ | □ | | Provider minimum-age rule checked | □ | □ | | Guardian consent requirement checked | □ | □ | | Supervision/attendance requirement checked | □ | □ | | Height/control-reach or equipment restrictions checked | □ | □ | | Safety briefing acknowledged | □ | □ | | Photography/privacy rules reviewed | □ | □ | | Booking/refund terms reviewed | □ | □ |
| Topic | Enthusiast Experience | Professional/Regulated Training | | :---- | :---- | :---- | | Purpose | Recreation, familiarization, education | Licensing, rating, recurrent or approved training | | Typical eligibility | Usually 10+ subject to Provider rules | Licence, medical, employer or authority requirements may apply | | Training credit | Not automatically recognized | Only where applicable rules and approvals are satisfied | | Outcome | Experience and education | May support regulated qualification, subject to authority |
Questions about this Flight Experience Policy can be sent to support@flyavior.com.