Last updated: 2026-08-07
These Terms of Service govern access to and use of the AVIOR platform, including searching for, comparing, requesting, reserving and paying for simulator sessions, aviation training, facilities and related services. AVIOR is operated by Amylia Aviation Technology Inc. or the AVIOR entity identified at checkout.
AVIOR provides digital tools that help users search, compare, request, reserve and pay for simulator sessions, aviation training, facilities and related services. Availability, equipment, instructors, regulatory approvals and underlying service delivery are normally controlled by the relevant Provider.
Listing a Provider, simulator, instructor, airline training program or facility on AVIOR does not by itself mean AVIOR owns, operates, certifies or controls that service.
Users must provide accurate information, protect account credentials, use only authorized payment methods and promptly update material booking information. Enterprise administrators are responsible for permissions they grant within their organization.
Users may use AVIOR for legitimate aviation training, simulator booking, enterprise procurement, scheduling and related lawful purposes. Scraping, fraud, impersonation, payment abuse, interference with platform security and unauthorized access are prohibited.
AVIOR does not issue pilot licences, ratings, medical certificates, visas or regulatory approvals. Any training credit, check, test, conversion or licence outcome remains subject to the competent aviation authority and approved organizations.
Providers may need to change simulator type, instructor, time, location or operational details for safety, maintenance, regulatory or operational reasons. Material changes will be communicated when reasonably practicable and handled under the booking and refund rules below.
Displayed availability may be supplied by Providers, integrated systems or platform inventory and may change before confirmation. A search result or quotation is not a guaranteed reservation unless expressly identified as held or confirmed.
A booking request authorizes AVIOR to transmit the requested details to the relevant Provider and, where applicable, to seek payment authorization. Submission alone does not guarantee acceptance.
A booking is confirmed when AVIOR issues an on-screen, in-app or written confirmation identifying the service, date/time, Provider and applicable price or payment status.
Booking times are governed by the local time zone of the service location unless the checkout page expressly states otherwise. Users are responsible for correctly converting time zones and arriving as required.
Users must review names, company information, simulator type, training objective, session duration, dates, time, location and any prerequisites before payment. Errors should be reported immediately.
Requests for specific instructors, regulatory examiners, aircraft configurations, visual databases, airports, scenarios, languages or customized programs are subject to Provider acceptance and may involve additional charges.
An airline or enterprise account may book for named pilots, trainees or personnel. The enterprise customer is responsible for ensuring that it is authorized to provide the participant information and to bind or instruct its authorized users as permitted by law and contract.
A booking may not be transferred to another person, crew or company without prior approval where identity, eligibility, security or Provider restrictions apply.
Late arrival may reduce usable session time and does not automatically extend the booking or create a refund right. Providers may refuse participation if lateness affects safety, regulations, staffing or subsequent bookings.
Failure to attend a confirmed booking without timely approved cancellation is treated as a no-show and is generally non-refundable.
Providers may require identity checks, licenses, medicals, logbook evidence, company authorization, security clearance, training records, prerequisite knowledge or other documents. Failure to satisfy required conditions may result in refusal of service without refund where the failure is attributable to the user or customer.
Users must follow Provider safety instructions, facility rules and instructor directions. A Provider may stop or refuse a session where conduct, impairment, threats, unsafe behavior or regulatory concerns create material risk.
Pilots and trainees must provide accurate identity and eligibility information and must not use another person's licence, medical, logbook, company approval or account.
Where a session is intended for regulated training, checking, license conversion, type rating or recurrent training, the participant is responsible for confirming the licensing prerequisites with the relevant authority, airline, approved training organization or Provider.
Participants must satisfy any medical or fitness requirement applicable to the intended training or regulatory activity. AVIOR does not determine medical fitness.
Pilots are responsible for passports, visas, entry authorization, work/study permissions and travel arrangements unless a separate written service expressly covers assistance. A visa delay or refusal does not automatically create a refund right.
Participants must provide requested training records, logbook summaries, certificates or company documents within the Provider's required timeframe.
Pilots are expected to complete assigned pre-study, briefings, systems review, procedures and company preparation. Lack of preparation may reduce training effectiveness and may result in additional sessions at the customer's cost.
Participants must behave professionally and respectfully toward instructors, examiners, Provider staff, other trainees and AVIOR personnel. Harassment, threats, deliberate disruption and unsafe conduct are prohibited.
A participant must not attend training while impaired or in a condition that violates Provider rules or applicable aviation requirements. Providers may refuse or terminate participation where safety is reasonably in question.
AVIOR cannot guarantee a pass result, license issuance, conversion approval, examiner availability or authority acceptance of training. Regulatory and examiner decisions remain independent.
Participants must respect Provider, airline and manufacturer restrictions on manuals, training data, scenarios, software and simulator information and must not copy or distribute restricted materials without authorization.
Recording, photography or live streaming inside training facilities, cockpits, simulators or restricted areas requires the Provider's prior permission and must comply with security and privacy requirements.
Users should promptly report material safety, service, billing, privacy or security concerns through official AVIOR channels so that evidence can be preserved and the matter assessed.
The Provider is principally responsible for the underlying simulator, training, instructor, facility and operational service it supplies. AVIOR remains responsible for its own platform obligations and any responsibilities that cannot lawfully be excluded.
AVIOR does not guarantee training credit, examination results, licence issuance, regulator acceptance, visa approval, employment outcome or immigration result.
Customers should avoid committing to non-refundable travel or third-party costs until the booking is confirmed and all material prerequisites are checked.
Complaints should identify the booking, issue, desired resolution and supporting evidence. AVIOR may share relevant complaint information with the Provider or processor where necessary to investigate and resolve the matter.
Users, Providers and enterprise customers should make reasonable efforts to resolve operational and billing disputes through the AVIOR process before escalating to external proceedings, without limiting non-waivable legal rights.
These public rules operate together with any booking-specific terms, enterprise agreement, Provider agreement and mandatory law. Where a specific signed agreement governs the same subject, that agreement may supplement or prevail as stated in it, subject to mandatory law.
AVIOR will maintain version identifiers and effective dates for public legal policies. Material changes should be reflected in the version history and communicated where legally required.
A booking may contain additional terms that apply to a particular Provider, simulator, training service, jurisdiction or enterprise arrangement. Those terms supplement these general rules.
Users should rely on the official contact methods published within the AVIOR Platform for booking support, refunds, privacy requests, security reports and enterprise service.
The English and Simplified Chinese versions are intended to be substantially consistent. If a jurisdiction requires a specific language rule or mandatory interpretation, that requirement will apply.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Questions about these Terms of Service can be sent to support@flyavior.com.