Last updated: 2026-08-07
This Partner Agreement sets out the rules that govern the relationship between AVIOR and the training centres, simulator operators and other Providers that list services on the platform, together with the rules that will apply to airline and enterprise accounts. AVIOR is operated by Amylia Aviation Technology Inc. or the AVIOR entity identified at checkout.
Providers must keep simulator type, qualification status, location, availability, equipment, instructor/examiner options, service scope, pricing and material restrictions reasonably accurate and current.
Providers are responsible for maintaining licences, approvals, insurance, authorizations and facility permissions required for the services they offer. Listing on AVIOR is not a substitute for regulatory approval.
Providers should promptly update or block unavailable inventory and respond to booking requests within the platform workflow. Repeated inaccurate availability may result in listing restrictions.
Providers must deliver confirmed services in accordance with the booking description, agreed scope, safety standards and applicable regulatory requirements, subject to justified operational changes.
Provider access to user or pilot information is limited to information reasonably necessary for booking, training, eligibility, safety, billing, support or legal compliance. Providers must not use AVIOR data for unrelated marketing unless lawfully authorized.
Where a Provider collects fees directly, the Provider must clearly disclose the nature and amount of those charges where reasonably practicable and issue appropriate records.
Providers must notify AVIOR as soon as reasonably possible of any cancellation, maintenance event, staffing issue, regulatory restriction or other event that may affect a confirmed booking.
Providers must cooperate in refund and dispute investigations and provide relevant evidence such as operational logs, cancellation reasons, communications and service records.
Providers retain operational control over facility safety, access control, simulator operation, instructor assignments and emergency procedures at their sites.
Where an airline or enterprise supplies personnel rosters, training requirements or business contact information, each party must use that information only for authorized operational, training, billing, support, security or compliance purposes.
Providers and customers must not misuse AVIOR to create false bookings, manipulate availability, evade agreed platform processes, misstate training completion or falsify transaction records.
Providers should maintain a reasonable complaint-handling process and cooperate with AVIOR where complaints concern booking accuracy, service delivery, conduct, billing or safety.
Forward-looking section. AVIOR does not currently offer a distinct airline or enterprise account type — platform accounts are booker, center admin or site admin. The rules below describe how AVIOR intends to govern airline and enterprise accounts once that account type is introduced, and are published in advance so the framework is in place before launch. They do not describe a feature available on the platform today.
Airlines and enterprise customers must designate authorized administrators and promptly remove access for persons who no longer require it.
Enterprise customers must have a lawful basis and appropriate authority to provide pilot, trainee or employee data to AVIOR and Providers for booking and training administration.
Enterprise accounts may implement purchase approvals, booking limits, cost centres, internal references or authorized-user rules. The enterprise remains responsible for its internal approval process.
Where invoicing, credit terms or centralized billing are separately approved, the applicable commercial terms supplement these public rules.
Airlines remain responsible for determining how training records are used within their own approved programs and regulatory systems. AVIOR may facilitate record exchange but does not replace the airline's regulated training governance.
Airlines and Providers should maintain alternative contact methods for time-critical operational changes. AVIOR support channels do not replace emergency or safety-critical communications required by an operator or training centre.
Questions about this Partner Agreement can be sent to support@flyavior.com.